Lead With Vision. Test Ruthlessly in the Market.

One day a couple of years ago, my colleague Jono Mallanyk was working on decorating the walls of Neo’s first studio space in NYC. He was hanging a set of posters he had designed and … Read more →

Idea-Finding for Innovation

You’re a product manager, a designer, and entrepreneur. Your job is to make something new–innovation–a change that creates new value. So where do you start? When you are working on a legacy product, it is … Read more →

Inner Loop / Outer Loop

In “The Second Machine Age“, Erik Brynjolfsson and Andrew McAfee relate a fascinating finding, based on the research of economist Paul David. In the last century, when American factories were undergoing electrification, the first factories … Read more →

Sense and Respond

I’m a big advocate of talking to your customers. I ran my first user-research sessions more than 20 years ago, and I build first-person research into every project I do. Here’s a great example of … Read more →

How To Scope Software Projects

This post originally appeared on the blog at neo.com. Scoping software projects is always tricky. It’s relatively easy to put together a comprehensive feature list, but it’s maddeningly difficult to know in advance how much … Read more →

User Experience in a Rapidly Changing World

User Experience in a Rapidly Changing World is a talk I gave a few years ago about how designers work in software today. (I just discovered the video this week.) Today’s world is agile and continuous. Teams design, build, and release new software to the market in an ongoing way, faster than most of us can imagine. What does this mean for the way we do our jobs?

In this talk, I argue for 6 key tactics:

  1. Continous Learning
  2. Assumptions and Hypotheses
  3. Small, Cross-functional Teams
  4. Enable Making
  5. Manage Outcomes
  6. A New Organization

I didn’t think there was video from this conference, but I was happy to discover a video of my talk at Interaction South America in Recife Brazil in 2013. This was one of the best design conferences I’ve been to. Alas, not the best video, but good enough for documentary purposes.