User Experience in a Rapidly Changing World

User Experience in a Rapidly Changing World is a talk I gave a few years ago about how designers work in software today. (I just discovered the video this week.) Today’s world is agile and continuous. Teams design, build, and release new software to the market in an ongoing way, faster than most of us can imagine. What does this mean for the way we do our jobs?

In this talk, I argue for 6 key tactics:

  1. Continous Learning
  2. Assumptions and Hypotheses
  3. Small, Cross-functional Teams
  4. Enable Making
  5. Manage Outcomes
  6. A New Organization

I didn’t think there was video from this conference, but I was happy to discover a video of my talk at Interaction South America in Recife Brazil in 2013. This was one of the best design conferences I’ve been to. Alas, not the best video, but good enough for documentary purposes.

Amazon Deploys to Production Every 11.6 Seconds

Recently when I’ve been speaking at conferences, I’ve been talking a bit about the context in which LeanUX thrives. To understand that context, it’s important to understand continuous deployment and the way that this body of devOps practices have radically changed the way software products are managed.

Modern devOps is emblematic of the new reality of software: across the software world, we’re seeing increasing use of practices that are continuous in nature, and that promote flow, small batch size, and continuous improvement.

When I talk about devOps and continuous deployment, one figure that consistently blows peoples mind is this: Amazon deploys new software to production every 11.6 seconds.

Let me say that again. Amazon deploys new software to production every 11.6 seconds.

The source for this little nugget is this great talk from Jon Jenkins of Amazon, speaking at Velocity 2011:

It’s worth spending 15 minutes on, if you’re interested in reflecting on the future, and they way Amazon (and others) have been inventing it. And while you’re thinking about this, you might ask, “what am I doing to prepare myself, my practice, and my company for this new reality?”

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User research for Lean Startups

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The Lean UX book is here!

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Advice to New Consultants: How to Listen

I was in a meeting recently with a new client and remembered some advice Alan Cooper gave me years ago. I had just started working for him, and was new to design and new to consulting. We … Read more →

Big Bang = Big Fail

I was stunned, but not surprised (if that’s possible) to read about the Air Force’s recent decision to cancel a billion dollar software program. Led by CSC and intended to implement an Oracle system to … Read more →